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Restaurant Software

Call Center Module
Every Phone Order, Reservation & Inquiry Handled in One Place

IntaHub's Call Center Module centralizes customer inquiries, reservations, and delivery orders through an efficient call handling system -giving your team instant access to customer profiles, order history, and delivery address tracking for faster, more accurate service.

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Instant
Customer Profile Lookup
100%
Order & Address History Logged
10+
Years Hospitality Experience
24/7
Call & Delivery Order Handling
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A closer look at Call Center Module

See the interface your team will use every day to run restaurant Software operations.

Call Center Module software interface
Key Features

Everything you need in Call Center Module

A complete toolkit built specifically for hospitality professionals.

Caller Profile Lookup

Incoming numbers are matched instantly to existing customer records, so agents greet callers by name and see their full history in one screen.

Order History Tracking

View every past order, favourite items, and average spend to speed up repeat orders and personalise service.

Delivery Address Management

Save and reuse multiple delivery addresses per customer, with route-friendly formatting for your delivery team.

Phone Reservations

Take table and event reservations over the phone and sync them directly with your restaurant or banquet schedule.

Order Entry Direct to Kitchen

Orders taken by call center agents route straight to the kitchen and POS, cutting out manual re-entry and errors.

Multi-Agent Call Queue

Manage multiple agents and outlets from a single console with clear call queues during peak hours.

Complaint & Feedback Logging

Log complaints and special requests against a customer profile so nothing falls through the cracks between shifts.

Call & Order Analytics

Track call volumes, peak hours, and order conversion to plan staffing and promotions more effectively.

POS & Branch Sync

Fully integrated with IntaHub POS across branches, keeping outlets, menus, and pricing consistent.

Why Call Center Module

The smarter way to
run your business

Give your call center team everything they need to handle phone orders, reservations, and enquiries quickly and accurately. With instant access to customer profiles, order history, and saved delivery addresses, agents spend less time on data entry and more time delivering great service -while every order flows straight through to your kitchen and POS.

Faster Call HandlingCaller ID matching and instant profile lookup mean agents can take an order in seconds, not minutes.
Fewer Delivery MistakesSaved, verified delivery addresses cut down on wrong-address errors and delivery delays.
Built for HospitalityDesigned around restaurant call center workflows -phone orders, reservations, and complaints in one system.
Always in SyncDeep integration with IntaHub POS keeps orders, menus, and branch data consistent across outlets.
One Team, Full StackDesign, integration, hosting, and support all handled in-house -no juggling multiple vendors.
Fast TurnaroundGet your call center module live and connected to your POS within a few weeks of onboarding.

Ready to get started with Call Center Module?

Talk to our team and see how IntaHub can transform your operations.

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